Frequently Asked Questions
Is the Emirates Air Line accessible for disabled passengers?
The Emirates Air Line has step-free access, and is accessible to most wheelchairs including motorised wheelchairs and mobility scooters.
The maximum weight is 300kg and the maximum size is 700mm by 1300mm. We may ask you to confirm dimensions of your scooter and we may check using a floor marking to make sure you can board safely.
Passengers get on and off through the same doors and there may not be enough space for you to turn round. This means you may have to reverse your wheelchair or scooter to get in or out of the cabin.
Both terminals are staffed and we can offer assistance getting in or out of cabins. The cabins can be slowed down to allow you plenty of time to board.
Electric wheelchairs and mobility scooters must be turned off inside the cabins.
Are bags allowed on the Air Line?
Due to size restrictions in the cabin, we advise passengers to limit baggage to small rucksacks and bags. Passengers with other bags and luggage may be refused entrance, particularly at busy times.
Are pets allowed on the Air Line?
With the exception of guide dogs, animals must be carried at all times. Some animals may not be permitted, please check with a member of our staff before you purchase your ticket.
What's the difference between the boarding passes?
The Emirates Air Line is not part of the travelcard system, passengers wishing to use the Emirates Air Line have to purchase a pass or use Oyster Pay as you go. There are three pass types for the Emirates Air Line:
- Single pass allows a single trip on the Air Line.
- Return pass allows the passenger to make a return journey on the Air Line on the day of purchase.
- Full Experience Package pass allows the passenger one continuous trip on the Air Line travelling from one terminal to the other and back, an inflight guide and free entry to Emirates Aviation Experience.
A 25% discount is available on single and return journeys if the passenger is using Oyster Pay as you go or has a valid travelcard or freedom pass. Multi trip passes are available for regular users at discounted prices. These can be purchased at the ticket office or for Oyster users this will be calculated automatically.
Can I use my Oyster card?
The Emirates Air Line accepts Oyster Pay as you go Oyster cards. A discount is automatically applied to the cost of a pass.
Can I bring food or drink on the Air Line?
Open alcohol containers are not permitted on the Emirates Air Line. Eating is not forbidden, but we would prefer that people waited until before or after their journey to eat. As with all public transport, please try to be considerate of your fellow travellers. You may be requested to not bring food on board or dispose of food that is likely to cause offence to other passengers.
What facilities are available at the two terminals?
There are cafes, restaurants and bars located in and around the Emirates Greenwich Peninsular and Emirates Royal Docks terminals.
How do I use a gift voucher/complimentary ticket that I have received?
Vouchers and complimentary tickets should be redeemed at the ticket office at either of the terminals.
How do I know if the Air Line is operational before my visit?
Keep an eye on www.tfl.gov.uk/emiratesairline. In the rare occurrence that the Air Line is closed, that will be the most accurate source of information. At stations on the Underground, DLR and Overground networks, service update screens (Rainbow boards) will also keep you informed as to the status of the Emirates Air Line. Alternatively you can also receive updates on the service via Twitter by following @EmiratesAirLDN.
What if there are adverse weather conditions?
The Emirates Air Line is designed to operate throughout the year and in most weather conditions. However, cable cars are not designed to operate in absolutely all conditions and in this respect; the Emirates Air Line is more like a boat or plane, than a train. The two forms of extreme weather likely to cause disruption to the service are;
Threat of lightning and thunder to the immediate area - this is likely to impact service over relatively short periods of time. There may be times when the operation closes for less than 20 minutes, before the storm passes and service resumes.
Very strong winds- this is likely to lead to a longer period of ‘No Service’ as wind speed tends to reduce at a gradual rate.
In both circumstances, operating procedures are in place to close the system to passengers as their safety and comfort is our number one priority.
During any service disruption, passengers can receive up to date information through the TfL website tfl.gov.uk or the 24-hour travel information phone line 08432221234.
Can I pre-book my pass?
You can book passes for the Air Line (including the Full Experience package) on the O2 website. Please visit www.tfl.gov.uk/emiratesairline for further information.
How many people can fit in one cabin?
A maximum of 10 people can fit into each cabin at any one time. Passenger hosts are available at the terminals to assist and advise you on this before you board.
Is there coach parking at the Air Line?
There are car parks located near each terminal that have coach parking facilities.
Can you hire out a cabin privately?
Private hire of cabins is available and this costs £88, accommodating up to 10 passengers. Private hire allows a continuous journey on the Air Line from one terminal to the next and back. The private hire of cabins is subject to availability and at busy times we will not be able to offer this service.
Are there any special arrangements for children at the Air Line?
Children under the age of 5 travel free (when accompanied by a fare-paying adult). A child pass is available for children between 5 and 15. Children up to the age of 12 must be accompanied by an adult at all times. A group of children 15 and under will also need to be accompanied by an adult.
Can I take my pushchair or buggy on to the Air Line?
Buggies and pushchairs must be folded completely flat with all items removed before taking them onto the Air Line, and when on the stairs about to board the cable cars. At busy times it may not be possible to take buggies that are fixed and cannot be folded down.
Are pregnant women allowed on the Air Line?
Pregnant women are welcome to travel on the Air Line. Just like travelling in a plane however, this would be at their own discretion. The cabins themselves are designed to move whilst travelling between the two terminals and while this is entirely safe, it may cause discomfort to passengers suffering from nausea. If you are pregnant and are unsure whether it is a good idea to travel on the Air Line, please consult your doctor first.
Are there toilets at the terminals?
No, there are no toilets at the Emirates Air Line.
Are there car parking facilities?
Passengers are advised to use public transport to get to the Air Line, which is located a short walk from North Greenwich Underground station or Royal Victoria station on the DLR.
Why do Emirates sponsor the Air Line?
We believe that different views, ideas and conversations build new, richer perspectives on our world. When this happens, a new world of possibilities awaits. That’s why we partnered with Transport for London to bring their innovative idea of a cable car to London.
Connecting people is at the heart of what we do and the UK’s first urban cable car brings together two sides of one of the world’s most multicultural cities.
Working with and sponsoring sporting events and landmarks within the capital is an important way for us to connect with our customers in the UK by sharing in and supporting experiences that inspire them.
We’re committed to working with London’s communities to promote regeneration and the Emirates Air Line encourages future investment and redevelopment in local areas.
Whether you travel with us across the Thames or the globe, we hope to help you see things from new perspectives.